Terms & Conditions

1. About us & acceptance

These Terms & Conditions govern your use of localappointments.app and any websites or services we host on your behalf (together, "the Service"). By accessing or using the Service you agree to these terms. If you do not agree, do not use the Service.

The Service is provided by MZ Enterprises, trading as LocalAppointments, operating in the United Kingdom. Contact: support@localappointments.app.

2. The Service

LocalAppointments provides:

• A personalised demo website for pet grooming and appointment-based businesses.
• An AI booking chatbot for handling customer enquiries and appointments.
• Integration with Google Calendar, Google Sheets, email, and optional WhatsApp notifications.
• Subdomain hosting (yourname.localappointments.app) and support for custom domain deployment.

We reserve the right to modify or discontinue any part of the Service with reasonable notice.

3. Pricing & payment

• Prices are as published on our website and may change with 30 days' notice.
• One-off fees are non-refundable after the demo site has been built and delivered.
• Monthly fees are billed in advance and are non-refundable for the current billing period.
• Promotional prices (e.g. launch offers) are available for a limited time and may be withdrawn at any time.
• All prices are in GBP and are exclusive of VAT where applicable.

4. Custom domains

Custom domain names are purchased and owned by you, not by us. We will assist in configuring your domain to point to your site on our platform at no additional charge. We are not responsible for domain registration fees, renewal, or expiry. If your domain expires, your custom domain routing will cease to function.

5. Your responsibilities

You agree to:

• Provide accurate business information for your demo site.
• Keep your login credentials secure.
• Use the Service only for lawful purposes and in accordance with these terms.
• Ensure that content you upload (logos, images, text) does not infringe third-party intellectual property rights.
• Comply with your own data protection obligations towards your customers whose data is processed via the booking chatbot.
• Publish your own privacy policy and terms to your customers (templates are provided as a starting point only).

6. Intellectual property

All platform code, design, and software remain the intellectual property of LocalAppointments. You retain ownership of your business name, logo, and content you upload. You grant us a non-exclusive licence to display your content for the purposes of providing the Service.

7. Uptime & availability

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We shall not be liable for losses resulting from downtime or service interruption.

8. Limitation of liability

To the maximum extent permitted by law, LocalAppointments shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the Service. Our total aggregate liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

9. Termination

Either party may terminate the arrangement with 30 days' written notice. We reserve the right to suspend or terminate accounts immediately where these terms are breached. On termination, your site will be taken offline. We will retain data for 30 days after termination to allow export, after which it will be deleted.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email or a prominent notice on the Service. Continued use after the effective date constitutes acceptance.